Frequently asked questions
We created this FAQ section to answer your most frequent questions. Please contact us for further information.
Sizes and fits
The fit of our products is oversized and relaxed. In order not to follow the rigid rules of the fashion industry, we designed two shapes: one small (S-M) and one large (L-XL).
If you are looking for XXL sizes, please contact us. We may have this size for specific models.
Inside each product description, you can guide yourself based on the model’s height and the size they are wearing. Contact us if you have any doubts.
Our products, made in organic cotton, are built to last. We recommend you to follow the washing instructions on the label. The general rule: wash cold and wash less.
Orders and shippings
Yes we do! Between islands, national and international shipments are handled by national post 'Correos' or its counterpart in the country of destination. Latitud Fuego® is registered under the IOSS (Import One-Stop Shop), a special scheme designed to simplify VAT management for distance sales of goods imported into the European Union. Therefore, we take responsibility for all customs clearance processes.
- Between islands: 3 to 5 working days.
- To Península and Baleares: 5 to 10 working days.
- European Union: 8 to 12 working days.
- Out of European Union: 14 to 18 working days.
Please note: we ship every Monday and Thursday. For more information please read shipping & deliveries.
No, all taxes are covered by Latitud Fuego® for shippings to the Canary Islands, Península and Baleares, and countries of the European Union.
Outside the European Union, any possible cost for customs clearance in the country of destination will have to be assumed by the buyer. Contact us for more information.
Yes! Every shipment we send is tracked. Once the package is registered in the post office you will receive an email with the tracking code.
If your order hasn’t been prepared yet, we can modify it or add more items without any problems. But you need to be quick! In that case, please contact us stating your order number and any other relevant information latitudfuego@gmail.com.
Even though this rarely occurs, mistakes can happen. If it's our fault, we'll solve it. Contact us at latitudfuego@gmail.com.
If your payment failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us latitudfuego@gmail.com and we'll see how to solve the problem.
We ship worldwide. In this case, being outside the IOSS regime, any possible cost for customs clearance in the country of destination will have to be assumed by the buyer. Contact us for more information.
Returns and exchanges
Our return and exchange policy is for a period of 15 days from the date of receipt of the package, not from the date of purchase. Return shipping costs are to be paid by the buyer, Latitud Fuego® does not refund shipping costs. It is important to consider a shipping service that covers possible customs and import costs at destination. If the returned package comes with additional customs costs, we will inform the buyer about the extra cost before further processing. The buyer shall also bear the shipping costs for the second item. Any item may be exchanged for another of similar characteristics, design or size. Exchanges are subject to availability of products in stock. We do not issue refunds.
Thank you for understanding. Latitud Fuego® is a local and independent brand, unfortunately we cannot offer the same return policies as the big international fashion companies.
For sure! Our return and exchange policy is for a period of 15 days from the date of purchase. Exchanges are subject to availability of products in stock. We do not issue refunds.
The returned item must be unused and in the same condition in which it was delivered. It must also be in its original packaging. If an immediate exchange is not desired, once the item is received back at our store in Haría, the customer will receive a purchase code with a discount equivalent to the amount of the purchase. This code will not expire and can be used both in our store or online.
For sure! Our return and exchange policy is for a period of 15 days from the date of purchase. Exchanges are subject to availability of products in stock. We do not issue refunds.
The returned item must be unused and in the same condition in which it was delivered. It must also be in its original packaging. If an immediate exchange is not desired, once the item is received back at our store in Haría, the customer will receive a purchase code with a discount equivalent to the amount of the purchase. This code will not expire and can be used both in our store or online.
About Latitud Fuego®
You can find our products in a few places. Our concept store is located in Lanzarote, center town of Haría -'the valley of the thousand palm trees"-, in La Hoya street nº4 to be more precise. You will also find us in selected stores around Lanzarote, with special focus at Latitud Fuego's corner at Gutt Biomarket store in Famara. Out of the Canary Islands you will find us in Pukas Surf Shop (the Basque Country, Spain) and Wasted Talent (Hossegor, France). Here is the list of our point of sales:
- Latitud Fuego® Haría concept store (Lanzarote).
- Gutt Biomarket concept store (Lanzarote).
- Room 214 concept store (Lanzarote).
- Ecru concept store (Tenerife).
- Pukas Surf Shop (San Sebastian, Zarautz, Basque Country).
- Wasted Talent (Hossegor, France).
Latitud Fuego® was born in 2023 as a personal project of two creative enthusiasts. Since the beginning we have maintained the highest quality standards and fair production processes, working between Portugal and the Canary Islands. From Lanzarote, where we established our headquarters and creative studio, we design every product of Latitud Fuego® and help other brands to grow. Clothing was just the starting point. We have also created handcrafted products, planned workshops, built narratives and created branding solutions for other brands. What we most like is to team up with talented people.
There are many people behind Latitud Fuego®. However, if you are looking for names, we introduce ourselves: we are the creative duo formed by Geo Giner -fashion designer- and Zoe Barceló -creative art director-. Our experience in cities like Barcelona, Amsterdam or Madrid has led us to work now independently from Lanzarote, the Canary Islands, as creative directors.
Thank you for considering us as your creative partner. Please send us an email to latitudfuego@gmail.com so we can evaluate the project. We'll come back to you in 24-48h.